The all-in-one Workforce Management ERP
The only tool that bundles HRIS, IPBX, call CRM, sales CRM, QA, training and IT support. One platform to run every team — 5 to 10× cheaper than stitching separate suites.
BYOC SIP included — keep your favorite telecom carrier for telephony.
Who is it for?
One tool, several disciplines run in parallel.
Multi-team BPO
10 to 500 agents across telemarketing + support + back-office. HRIS, IPBX, call CRM and QA unified in a single manager console.
Sales & customer service teams
Telesales, prospecting, support: 5 to 50 people. Call CRM + sales CRM + IPBX + consolidated dashboards.
HR & operations
HR, QA, training, IT support: one tool to drive agent files, e-learning, quality scoring and internal tickets.
7 native modules + unified supervision
The only Workforce Management ERP that bundles everything your teams need to perform — without stitching 5 separate tools.
IPBX & WebRTC softphone
Full pro telephony: HD calls in browser without install, BYOC SIP, predictive dialer, live supervision, silent listen, whisper, 3-way intervention.
Call CRM
Outbound campaigns, dynamic scripts, proprietary AI AMD (96% accuracy), TRACFIN/GDPR pacing, lead scoring, real-time campaign tracking.
Sales CRM
Full commercial pipeline: leads, deals, quotes, invoices, automated follow-ups. Same data, same UI as your call center agents.
Built-in HRIS
Agent files, contracts, leave, payroll, reviews, training. HR directly wired to team performance — no double entry.
QA & recording
100% of calls recorded, AI transcription, automatic quality scoring, customizable scorecards, PCI DSS compliant. Targeted coaching on real cases.
Training & e-learning
Internal catalog, personalized tracks, certifications, mandatory training alerts. New-agent onboarding in days, not months.
IT support tracking
Internal IT tickets, infra supervision, SLA, telecom outage alerts, agent hardware management. Internal help-desk in the same tool as production.
Unified reporting & supervision
A single wallboard for voice, email, chat, sales KPIs, quality, training and HR. Exports to Looker / Power BI / Metabase.
Transparent telecom model: BYOC SIP
Our software, your carrier. You keep control of routing and telecom cost.
France compatible
Orange Business, OVH Telecom, Bouygues Telecom Entreprises, Voxbone, Twilio FR.
Open BYOC
Any SIP-compatible carrier. No packaged minutes, no minimum commitments — you keep full control of your telecom contracts.
International numbers
60+ countries via partners. Surcharges and geo-routing managed in the console.
One pricing, 100% readable
Work Force Management
€29
/ agent / month
- All features, from agent #1
- WebRTC softphone included
- Predictive dialer included
- Unlimited live supervision
- 6 months recording included
- Open API and webhooks
- FR + EN support 6 days/week
Software only. SIP trunks and numbers on you (BYOC), invoiced directly by your carrier.
Live in production
Teams that unified their tools on one platform
From 25 to 500 agents — voice, CRM, HRIS, QA and training run from the same cockpit. Here is what they say.
« We run 65 telemarketing agents across 3 simultaneous campaigns. Gerhom's predictive dialer + AI AMD give us 12% agent productivity gain. BYOC SIP lets us keep our historical carrier. »
Yassine KhadhraouiOperations Manager · Polycall« We supervise 40 agents in real time across 2 sites. The wallboard and silent listen are now indispensable — we identify coaching needs as they happen. »
Nadia BouaziziQuality Director · Polycall« Before Gerhom we paid €18,000/year for 25 agents on Diabolocom + minutes. Today: €8,700/year, identical capabilities, French-speaking local support. »
Mehdi TrikiOperations Director · B2C customer service🤝 Earn through referrals
Refer Gerhom Work Force Management to your network and earn up to 1 month of each referee's subscription value, per year, for life.
Discover the partner programRequest a personalized demo
30 minutes with a call center expert. Use case, live demo, custom quote.